At Elita Luxe, customer satisfaction is our top priority. This policy applies to all purchases made through our website and outlines our commitment to a fair return and refund process.
Customers can request a return within 7 days from the date of delivery.
Products must be unused, in their original packaging, with all tags and labels intact.
Perishable goods, personalized products, intimate items, and digital downloads are non-returnable.
Contact our customer service or fill out the return request form in your account dashboard.
The company offers free returns for defective items. For other reasons, shipping charges may apply.
Refunds are issued to the original payment method or as store credit as per your preference.
Refunds are typically processed within 5-10 business days after we receive the return.
Exchanges are allowed for wrong sizes, colors, or defective products. Process follows the standard return guidelines.
Report damages within 48 hours of delivery with photographic evidence (unboxing video) for a free replacement.
For queries, reach us at info@amplecremationurns.com or call our support helpline.
We reserve the right to modify this policy. Any changes will be updated on this page immediately.
Orders can be cancelled anytime before they are dispatched for a full refund.
Once shipped, you may refuse delivery or return the item after receipt as per our return policy.