At Ample Cremation Urns, we are committed to delivering your orders efficiently and securely. Please review our detailed shipping policy to understand how we handle domestic and international shipping for our B2B customers.
1. Order Processing
- Processing Time: Orders are typically processed within 5-7 business days after payment confirmation.
- Custom Orders: For customized or bulk orders, processing may take longer, typically 2-4 weeks, depending on the complexity and quantity.
2. Shipping Options
We offer multiple shipping options to cater to your business needs:
- Standard Shipping: Cost-effective and reliable for regular orders.
- Express Shipping: Faster delivery for time-sensitive shipments (additional charges apply).
- Freight Shipping: For large or bulk orders requiring specialized transportation.
3. Delivery Times
Delivery timelines depend on the shipping method and destination:
- Domestic 3-7 business days.
- International: 2-4 weeks, depending on the destination and customs clearance.
4. Shipping Costs
- Shipping costs are calculated based on the order’s weight, dimensions, and destination.
- For bulk orders, we offer competitive shipping rates. Please contact us for a detailed shipping estimate.
5. Customs and Import Duties
- International Orders: Import duties, taxes, and customs fees are the buyer’s responsibility. These charges vary by country and are not included in the product or shipping cost.
- We recommend checking with your local customs office to understand potential charges before placing your order.
6. Order Tracking
Once your order is shipped, you will receive a tracking number via email. This allows you to monitor your shipment in real-time until it reaches your destination.
7. Damaged or Lost Shipments
- Damaged Items: If your order arrives damaged, please contact us within 48 hours of delivery with photos and details. We will work with you to resolve the issue promptly.
- Lost Shipments: If your shipment is delayed or lost in transit, please contact our support team for assistance.
8. Shipping Restrictions
We currently do not ship to countries or regions with trade restrictions or embargoes. Please ensure that your destination complies with international shipping regulations before placing an order.
9. Returns and Refunds
For details on returning damaged or incorrect items, please refer to our Returns and Refund Policy.
10. Contact Us
For questions or assistance regarding shipping, please reach out to us:
- Email: amplecremationurns@gmail.com