At Ample Cremation Urns, we strive to ensure the highest quality and customer satisfaction for all our business-to-business (B2B) partners. If you encounter any issues with your order, please review our returns and refund policy below.

1. Eligibility for Returns

• Defective or Damaged Products: Items that arrive damaged, defective, or with manufacturing faults can be returned.
• Incorrect Orders: If you receive products that do not match your order (e.g., wrong size, material, or design), they may be eligible for return.
• Timeframe: Returns must be requested within 7 days of receiving the order.

2. Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized urns (e.g., engraved products).
• Products damaged due to improper handling or storage after delivery.
• Items purchased on clearance or as final sale.

3. Return Process

1. Initiate a Request: Contact our customer support team at amplecremationurns@gmail.com or call us at +91-9458403329. Provide your order number, proof of purchase, and images of the product(s) if applicable.
2. Approval: Once your request is reviewed and approved, we will provide a return authorization and instructions. Unauthorized returns will not be accepted.
3. Packaging: Ensure the item is securely packaged to prevent damage during transit. Return shipping costs are the responsibility of the buyer unless the issue is due to our error.

4. Refunds

• Processing: Refunds will be processed once the returned item is received and inspected.
• Method of Refund: Refunds will be issued to the original payment method used during purchase.
• Timeline: Please allow up to 14 business days for the refund to reflect in your account.

5. Replacement Policy

• If eligible, we offer replacements for defective, damaged, or incorrect items at no additional cost.
• Replacement requests must be initiated within 7 days of receiving the order.

6. International Orders

• For international B2B orders, buyers are responsible for return shipping and any associated customs or duties.
• Refunds for international returns may exclude original shipping charges.

7. Contact Us

For further assistance, reach out to us at:
Email: amplecremationurns@gmail.com
Phone: +91-9458403329

We value your partnership and are committed to resolving any concerns promptly.